FAQs

Account

  • How do credits work?

    Credits allow users to upload videos to their account. One credit allows one video upload. Each time a video is uploaded, a credit will be deducted from your account.

  • Can I speak to someone?

    Of course! We’d be delighted to hear from you. Please visit our Contact page for instructions on how to get in touch with our team.

  • How many custom domains can I integrate?

    You can integrate one custom domain and one custom sub-domain (e.g. a domain that links to your main business website) per account. If you need more than that, then please contact support to discuss special options. Custom domain integrations are only available to users on a paid plan.

  • Can I integrate my own domain?

    Yes! The beauty of Socialaser is the level of personalisation it offers and using your own domain name is an essential part. Custom domain integrations are only available to users on a paid plan. Once you have signed up for a paid account, contact our support team and we’ll help get you set up.